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Question: I look forward to your columns in Small Business Times and find them helpful in many ways. Here is a problem that I haven’t seen you address yet. I own a small firm with just six employees and a full-time office manager/secretary. My problem is we have a new, young team member who thinks he knows it all, even though he has only been out of school for a year and is just now feeling his way in the real world. He gets a kick out of quoting textbook jargon even to the other members of our team who are more seasoned than he is. Since he is a hard worker and makes a genuine contribution to the firm, we are reluctant to come down too hard on him for fear of suppressing his high energy and motivation. I feel confident that he will eventually grow out of this know-it-all attitude, but how can we hurry the process along? Thanks.

Answer: Your young employee is suffering from an interpersonal blind spot. That is a common communication pitfall that impedes his ability to make authentic connections with the people around him.

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About the Author

Daniel A. Schroeder, Ph.D. is president of Brookfield based Organization Development Consultants Inc. ( He can be reached at 262-827-1901 or Read More »

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