Question: I appreciated your last article on developing teams. We’ve been using cross-functional teams for some time. Coordination is something we continue to struggle with. Consistency is another trouble spot. Any suggestions for addressing these issues?
Answer: Traditionally, many managers have used their roles to “keep score” of how individuals are doing. The manager sets the bar at a certain height, and if the employee doesn’t reach it, some kind of managerial action is taken, often in the form of: gotcha!
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