Question: Earlier this year, I took over the position of president and chief executive officer when the person who held that title retired after serving in that capacity for the last 12 years. I have been with the company for 10 years, so the employees know me.
As I look ahead to 2005 and beyond, I see the potential for us to be an even
stronger player in the marketplace. But for this to happen, we will have to make
some changes and keep moving ahead.
One of the things I’ve observed that concerns me is that some of our people seem to have become a little complacent over the years. We’ve been very successful, and some of our folks seem to have the attitude that all they have to do is show up for work each day and that will be enough. Maybe they don’t have the benefit of my perspective or the same sense of urgency I do. I look around and I see the competition taking aim at our customer base. I see the need to become even more effective in the way we do our work. I’d like to see us provide even stronger customer service.
What can I do to send a clear message that a new era is here? What can I do to
get all of us truly pulling in the same direction, one that is future-oriented, where we build on our history of success rather than coasting on it?
Answer: It was Heraclitus who long ago wrote, “There is nothing permanent except change.” That statement was true when it was written, and it is obviously very true today. Like it or not, we live in an era of rapid change. In an Information Age, change touches every aspect of our lives.
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