Question: In light of current economic conditions and business trends, what advice do you have for human resources professionals who want to help their companies weather the storm?
Answer: The past 18 months have seen a slowdown in economic growth. Some companies have been forced to reduce the scope of their operations. Some have had to pursue staff reductions. At the same time, organizations have flattened out, reducing the number of reporting relationship layers. Greater emphasis has been placed on employee involvement, which is an interesting development in light of the recent rash of downsizings. Customer satisfaction and continuous improvement have become focal points. The coaching model of management has been increasingly pursued.
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