Question: Your March 6 column in BizTimes Milwaukee addressed an important issue. I agree with you that it’s important for managers to find ways to talk with employees about today’s uncertainties and unknowns. I wonder if you could take that column one step further and talk about what managers can do to help employees keep their spirits up during these hard times. Thanks.
Answer: The column the reader references focused on the importance of crafting open, authentic messages delivered in real-time. Access to information was highlighted as a critical variable in helping employees deal with uncertainty. I encouraged managers to craft macro messages to share with the large group and micro messages to share with each employee on an individual level. I also encouraged managers to direct employees to other organizational resources (e.g., EAP program), so that they might fully equip themselves to confront various specific risks.
Click Here to download full article >>