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Question: Your March 6 column in BizTimes Milwaukee addressed an important issue. I agree with you that it’s important for managers to find ways to talk with employees about today’s uncertainties and unknowns. I wonder if you could take that column one step further and talk about what managers can do to help employees keep their spirits up during these hard times. Thanks.

Answer: The column the reader references focused on the importance of crafting open, authentic messages delivered in real-time. Access to information was highlighted as a critical variable in helping employees deal with uncertainty. I encouraged managers to craft macro messages to share with the large group and micro messages to share with each employee on an individual level. I also encouraged managers to direct employees to other organizational resources (e.g., EAP program), so that they might fully equip themselves to confront various specific risks.

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About the Author

Daniel A. Schroeder, Ph.D. is president of Brookfield based Organization Development Consultants Inc. ( He can be reached at 262-827-1901 or Read More »

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