Question: It seems every time we turn around there’s another violent act or threat being reported. 9/11. Deaths due to e-coli in ground beef. Anthrax letters. The sniper shooting people in Washington, D.C. In the wake of all those incidents, I’m wondering about the right way to communicate sensitive or scary information to employees. Are there any do’s and don’ts that you can share?
Answer: That you ask such a question is a sign of the times in which we live. Like it or not, we must confront the reality of these uncertain, risk-filled times. We must be prepared and we must be vigilant. This is true not only at the national level but at the local level. It is also true at the workplace level. For example, disaster recovery planning is a must today. So, too, is having a plan for communicating risks and threats.
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